Montorio Homes is delighted to announce we have made a strong commitment to Customer Satisfaction by incorporating the Avid Ratings Customer Satisfaction Survey system More Info Here. This will help measure, improve, and promote our customer satisfaction ratings. Our customers are the key to our success, so we feel it’s important to incorporate the necessary tools to achieve a high customer service rating. Look for a formal rating on our website, from Avid Ratings, coming in the Fall of 2020 once all data is collected.
Below you will find feed back we have received organically from our valued customers.
To Whom It May Concern;
People are always adamant to send emails to complain and voice their concerns, however, we wanted to take a moment to send a positive email to express our gratitude with a couple of Montorio staff.
Jim Montgomery – Jim has helped to resolve many if not all, situations and concerns we have had with our home. He treats and talks to me and my family like people and not just a job number. He is extremely knowledgeable and professional. He explains in full detail, why things can or cannot be fixed or done a certain way so that we understand the why and feel empowered and informed about the decisions and about our home. Our most recent example: Because our one year warranty was up, we called the designated garage company to see if they can check out why our door wasn’t functioning properly. The response we received from the garage company was that it would cost over $100 just to have a technician come to look at it, plus exorbitant fees for parts and labor. Jim came and assessed the garage door and was able to fix the problem in under 1 min. He was genuinely happy to assist and resolved the issue.
Nicole McCloud – We also want to take a moment to recognize Nicole. Ever since we purchased our home, any issues we have had or correspondence with her, Nicole has been nothing but professional and attentive, promptly addressing our concerns or ensuring that we were connected with the appropriate tradespeople to resolve any issues. She would always follow up to ensure that we were satisfied with the work that was done. She is empathic and has a great rapport with clients. We were impressed that even after our 1-year warranty was up, she still identifies us by name and not a job number. She is extremely personable and exemplifies great She is extremely personable and exemplifies great customer service.
Montorio Homes is extremely fortunate and privileged to have 2 outstanding staff to represent this company and maintain high standards of quality and service.
Thank you for your time and consideration.
Neil & Candace Ramjohn